GSB Pro
    Lesson 9 of 11
    5 min

    Common Setup Issues

    Quick fixes for the most common trial problems

    Learning Objectives
    • Resolve Windows SmartScreen and browser download warnings
    • Handle antivirus false positive detections
    • Fix common installation and activation issues
    • Know when and how to contact support
    Video Lesson
    Watch Andrew explain solutions to common problems

    Video coming soon

    Andrew will record this lesson video

    Issue #1: Windows SmartScreen Warning

    "Windows protected your PC"

    Why it happens: Windows SmartScreen flags files that aren't widely downloaded yet. GSB Pro is specialized software, so it doesn't have millions of downloads to build "reputation."

    Solution:

    1. Click "More info" on the SmartScreen warning
    2. Click "Run anyway"

    The file is safe. GSB Pro has been used by traders since 2009.

    Issue #2: Browser Blocks the Download

    "This file isn't commonly downloaded"

    Solution (Chrome/Edge):

    1. Look for the warning at the bottom of your browser
    2. Click the three dots (...) or menu on the blocked download
    3. Select "Keep"
    4. If prompted again, select "Keep anyway"

    Issue #3: Antivirus Quarantines the File

    False Positive Detection

    Why it happens: Some antivirus programs use "heuristic" detection that flags software based on behavior patterns, not actual threats. Trading software that modifies files or connects to data feeds can trigger false alarms.

    Solution:

    1. Open your antivirus program
    2. Find "Quarantine" or "Protection History"
    3. Locate the GSB file and select "Restore" or "Allow"
    4. Add an exclusion for the GSB installation folder

    See the Downloads page for detailed instructions for Windows Defender and McAfee.

    Issue #4: License Activation Failed

    If activation doesn't work:

    • Check your email address — Use the same email you registered with
    • Check your internet connection — Activation requires online verification
    • Check for typos — Email addresses must match exactly
    • Wait and retry — Sometimes servers are briefly busy

    Issue #5: Build Won't Start or Crashes

    • Ensure data is loaded — The Data Panel should show price data
    • Check available memory — Close other programs if RAM is low
    • Try a smaller build — Reduce population size or generations temporarily
    • Restart GSB Pro — Sometimes a fresh start helps

    When to Contact Support

    If you've tried the solutions above and still have problems, our support team is here to help. Contact support if:

    • You can't activate your license after multiple attempts
    • GSB Pro crashes consistently
    • You see error messages you don't understand
    • Something doesn't work as described in these lessons
    How to Get Help
    What You Should Do Now
    Bookmark this page in case you need it later
    If you're experiencing issues now, try the relevant solutions above
    If everything is working, continue to the next lesson